Care keeps your site stable. Growth adds structural improvement. Partnership turns it into a strategic relationship. Three months minimum, monthly cancellation after that.
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Plugins update themselves. A customer finds something. A page that almost converts but not quite. Care, Growth and Partnership are three packages that move with how deep Studio Ubique needs to be involved. One hourly rate of €60, no annual contract, no fine print to read in bed.
Care responds within 24 working hours. Growth within 8. Partnership within 4. Critical issues get priority across all three packages. No three-department escalation just to reach someone who actually knows where the site lives.
Servers and services are checked every 60 seconds. If something looks wrong, we step in. The 99.9% uptime guarantee comes with every package, because a site that goes offline isn’t a feature you should have to pay extra for.
Unused hours roll over to the next month, within the same quarter. Busy campaign period? Scale up temporarily, then back to your standard package. Not complicated.
Every task shows up in your dashboard with time spent, outcome and next steps. Anything that’s going to cost hours, you hear about beforehand. A short question, a small fix, a bug: we don’t start the meter for that.
Studio Ubique has been managing servers, domains and websites for startups, agencies and mid-sized companies since 2012. Hundreds have come before you. Most of them slept better afterwards. That’s not a marketing claim, it’s just what tends to happen when things stop breaking.
5.0
“Project meets my expectations, good communication with the designer.”
5.0
“Studio Ubique revamped our brewery site with stunning UX/UI. Engagement, speed, and mobile retention soared, plus they nailed the brief on time, on budget, and with true creative flair.”
5.0
“Despite our delays and unclear vision, Studio Ubique delivered a flawless site with creativity, patience, and total professionalism.”
5.0
“Studio Ubique continue to do really excellent work! They are great at taking direction, but also willing to advise when ideas clash with good design. A great team to work with.”
5.0
“Simply outstanding. I am blown away by the not only the design expertise, but also the site functionality. Worth every dollar, and I will be coming back for more business. Do not look further - you found your developer here.”
5.0
“Fastest time ever for a premium website. Willing to make changes, always friendly and helpful - 100% recommend for start-ups and large businesses alike.”
The questions that come up most often, answered here. Yours not among them? Just ask, there's a human on the other end.
The three packages differ in how deep Studio Ubique gets involved. Care is €240 per month for 4 hours, built for sites that need to stay stable and secure: managed hosting checks and monitoring, daily back-ups, WordPress or Shopify core, theme and plugin updates, security and uptime monitoring, the 99.9% uptime guarantee, and small technical fixes within the included hours. Response time is 24 working hours.
Growth is €480 per month for 8 hours. It includes everything in Care, plus a monthly check-in or planning call, small ongoing UX and conversion improvements, a practical review based on how people actually use the site, and help prioritising what to fix first. Response time drops to 8 working hours. Partnership is €960 per month for 16 hours. It includes everything in Growth, plus a monthly strategy session, proactive recommendations, A/B testing, CRO and UX iteration, translation of behavioural data into concrete next steps, and alignment with your broader business goals. Response time is 4 working hours. The practical question is not which package is best, it is how much the site matters to the business day to day. Book a call and we will talk it through.
One rate: €60 per hour, the same across all three packages and the same for every role. Care is 4 hours at €240 per month, Growth is 8 hours at €480, Partnership is 16 hours at €960. The hourly rate does not change based on whether the work is a content update, a technical fix, or a UX improvement, and it does not change based on which package you are on.
A short question, a small fix, a quick bug: we do not start the meter for that. The included hours are for the work that actually takes time. Anything that is going to cost a meaningful chunk of hours, you hear about beforehand, with an estimate, so there is no surprise at the end of the month. Every task shows up in your dashboard with the time spent against it.
Unused hours roll over to the next month, within the same quarter. So hours you do not use in month one are still available in month two and month three of that quarter. At the end of the quarter, any hours still unused expire. They do not accumulate indefinitely, the rollover is a buffer for uneven months, not a savings account.
It works the other way too. If you hit a busy campaign period and need more than your standard package covers, you can scale up temporarily for that month, then drop back to your normal package afterwards. Critical issues get priority regardless of package and regardless of how many hours are left, a site that is down does not wait for next month’s allocation. The rollover and the scale-up option together mean the package flexes with real workload instead of forcing you to guess your exact monthly need in advance.
Three months minimum term. After that, the package is cancellable monthly with one month’s notice. There is no twelve-month lock-in and no annual contract. The three-month minimum exists because the first month is mostly setup, getting access sorted, learning your stack, establishing the monitoring, and a one-month trial would not give either side a fair read on whether the package fits.
This three-month minimum is specific to website maintenance and support. Our other monthly services (SEO, technical maintenance plans, social media, online marketing) are cancellable monthly with one month’s notice and no minimum term at all. If you want to move between Care, Growth and Partnership, that works from the start of the next billing month, no minimum term resets when you change tier. The commitment is deliberately light, the work has to earn its place month to month.
The monthly hours cover the work that takes real time: content updates, small technical fixes, layout tweaks, and on Growth and Partnership, ongoing UX and conversion improvements. The technical foundation sits outside the hours and is included in the package itself: managed hosting checks, daily back-ups, core, theme and plugin updates, security and uptime monitoring. You are not spending your hours on routine maintenance, that runs in the background. And small things, a quick question, a tiny fix, a one-off bug, do not get metered at all.
What is not covered by the package hours: large new features, a redesign, a migration, or a substantial development project. Those are separate projects with their own scope and quote, because they need proper planning rather than being squeezed into a monthly allocation. If something you ask for turns out to be project-sized rather than support-sized, we say so upfront and scope it separately, instead of quietly burning through three months of hours on it.
Servers and services are checked every 60 seconds, so a drop gets detected fast rather than being discovered when a customer emails you. If monitored uptime falls below 99.9% across a billing period, three things happen. We investigate the cause, we tell you what happened in plain language rather than burying it, and we compensate, either in extra hours added to your package or in a proportional credit. The 99.9% target is a commitment with a consequence attached, not a line on a sales page.
Two things worth knowing about how uptime is measured. Planned maintenance windows, scheduled and communicated in advance, do not count against the figure, because that is controlled downtime rather than a failure. And the underlying server infrastructure runs on partner hosting, Studio Ubique handles the monitoring, the response and the management layer on top of it. If a problem is genuinely at the infrastructure provider’s level, we coordinate the fix and keep you informed, and the compensation commitment still applies on our side.
They solve different problems. The technical maintenance plans start at €39 per month (€59 for weekly updates) and cover purely the technical upkeep: core, theme and plugin updates, security checks, daily back-ups, monitoring. No support hours, no priority response time. That plan fits a site that is stable, where content rarely changes, and you mostly need to know someone is keeping the technical foundation healthy in the background.
Care, Growth and Partnership include that same technical upkeep, and then add a monthly bundle of hours for changes, fixes and improvements, plus faster response times and a priority queue. Care starts at €240 per month for 4 hours. The honest way to choose: if your site barely changes and you just want it maintained, the €39 plan is enough and the support package would be paying for hours you would not use. Once the site is actively used, once changes come up regularly and you want a team handling them, the support package earns its cost. Many clients start on the technical plan and move to a package when the site becomes part of how the business runs day to day.
Book a quick 30 min video call, we will show you exactly what to fix. We reply within 24 hours.
