Always-on website and app
maintenance

Technical maintenance plans are the entry-level option, from €39 per month. They cover the technical work that keeps your site or app running: core updates, plugin updates, security patches, daily backups, monitoring. No ongoing support hours included, no priority response time. Good fit when the site is stable, content rarely changes, and you mostly need to know someone is keeping the technical foundation healthy.

Website support packages (Care, Growth, Partnership) include the same technical work plus a monthly bundle of support hours for changes, fixes and improvements. Faster response times, prioritised queue, and the option to scale up during campaign periods. Care starts at €240 per month for 4 hours of support and 24 working-hour response. Good fit when the site is actively used and you need a team handling work as it comes up. Most clients start on a technical maintenance plan and move to a support package when the site becomes part of how the business operates day to day.

Yes. Technical maintenance plans work as standalone products. €39 per month for monthly updates, €59 per month for weekly updates, available for WordPress and WooCommerce, Shopify, and iOS or Android apps. Minimum term is one month, cancellable monthly with one month notice. You handle content changes and improvements yourself or through your own team, and we keep the technical foundation healthy.

The plan covers core, theme and plugin updates on the chosen cadence, security checks, daily backups with 90-day retention, performance tuning, and a staging environment for tested updates. For WooCommerce there are extra checks on payment modules, inventory and checkout. For mobile apps, SDK updates and app-store compliance are included. What’s not included at this level: 24-hour response time, priority queue, content and design changes. Those sit in the website support packages.

All three include the technical maintenance work (updates, backups, monitoring, security) plus monthly support hours at €60 per hour. Care is €240 per month for 4 hours with 24 working-hour response time, for sites that need stability and security with occasional small changes. Growth is €480 per month for 8 hours with 8 working-hour response, for teams that ship changes regularly, including monthly check-ins and small UX improvements. Partnership is €960 per month for 16 hours with 4 working-hour response, for teams that treat the site as a strategic part of the business, including monthly strategic calls, A/B testing and CRO work.

Unused hours roll over within the same quarter, then expire. Critical incidents get priority regardless of package. Campaign-period scale-ups (temporary extra hours during launches or peak periods) are available on request and revert back after. All packages have a three-month minimum term, then monthly cancellable with one month notice. For uptime, Care and higher include a 99.9% uptime guarantee on hosted sites, with compensation in extra hours if missed.

For ongoing work above 16 hours per month, the better fit is usually a dedicated-developer arrangement rather than a larger support package. A dedicated developer works as an extension of your team for a fixed monthly capacity (40 to 160 hours per month), with three-month minimum commitment. Standard load is 160 hours per month per developer, billed monthly. The same rate applies: €60-€65 per hour depending on the role and contract length. Sick leave and public holidays are covered by us, not billed twice.

This works well for clients shipping continuously: new campaign landing pages, integration updates, feature additions for new product launches, regional expansions, ongoing optimisation work. The dedicated developer treats your site or app as a living product rather than a delivered artefact. Book a discovery call to walk through what makes sense for your roadmap.

Uptime and crash monitoring runs continuously via Pingdom and Firebase Crashlytics, so technical issues get detected at any hour. Response to alerts depends on the package. For technical maintenance plans, response is during business hours (Monday to Friday, 9:00 to 17:00 CET). For Care and Growth packages, response is within 24 or 8 working hours respectively. For Partnership, response is within 4 working hours.

For genuine 24/7 critical coverage (round-the-clock response on incident reports, after-hours engineering availability, weekend support), a custom availability arrangement on top of a support package is the right path. That’s a different conversation than the standard packages because the cost model is different. Most clients don’t need it, the majority of incidents that hit at 2am can wait until the next business day without harming the business. For the cases where they can’t (real-time eCommerce during Black Friday, mission-critical SaaS), we can build the custom arrangement.

For technical issues on a hosted site, monitoring alerts trigger our team automatically. For sites on Care, Growth or Partnership packages, response time is part of the package commitment (24, 8 or 4 working hours respectively). For sites on technical maintenance plans without a support package, response is during business hours on best-effort basis. Backups run daily with 90-day retention, so most issues can be resolved by rolling back to the most recent clean state if the cause isn’t immediately obvious.

For security incidents specifically, we run dependency scans regularly and patch vulnerabilities as they get disclosed in the dependency tree. If a hack happens despite that, the recovery path is: identify the compromise point, restore from a clean backup, patch the vulnerability that allowed entry, verify no other systems were affected, document the incident. Time-to-restore depends on the complexity of the attack but most clean-backup restores happen within a few hours. For 24/7 incident response and after-hours availability, the custom arrangement option mentioned in FAQ 5 applies.

Moving from a technical maintenance plan to a Care, Growth or Partnership package is straightforward, the maintenance work is already covered in both, and we just add the support hours layer on top. Switch effective from the start of the next billing month. Moving between Care, Growth and Partnership works the same way: change effective from the next billing month, prorated if the change happens mid-month.

Moving from a website support package back to a standalone technical maintenance plan also works, with the three-month minimum term applying to the support package. After the three months, you can drop down to the technical maintenance plan with one month notice. We sometimes do this for clients who finish a busy period (post-rebrand, post-launch, post-campaign-season) and don’t need the support hour buffer anymore. The technical maintenance keeps the site healthy in the background.