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Your website is your 24/7 storefront, sales desk, and support hub. A clear service level agreement sets response times, guarantees uptime, and ensures proactive fixes. Choose Studio Ubique for fast, accountable support.
Raise a ticket and get expert help fast, weekdays 06:00–21:00 CEST, weekends 06:00–18:00 CEST. Critical bugs get a 30-min callback. Enjoy precise managed web hosting SLA and a reliable uptime guarantee.
We monitor your servers and services every 60 seconds. If downtime threatens, we act fast to keep your site running. Our 99.99% uptime guarantee is backed by a managed web hosting SLA.
Pick 2, 4, or 8 monthly support hours, with unused time rolling over, ideal for seasonal sites. Scale up for campaigns, then back down. Managed web hosting and maintenance SLAs under one seamless plan.
Every task appears in your dashboard with time spent, outcomes, and next steps. No surprise invoices or hidden costs. Track every web development SLA minute, from updates to tweaks, with ease.
At Studio Ubique, we take pride in supporting a wide array of partners, from innovative startups to well-established medium-sized enterprises, in achieving their goals with services like service level agreements (SLA).
5.0
“Studio Ubique brought our vision to life with skill, passion, and precision, our website now truly reflects the soul of House of Books.”
5.0
“Project meets my expectations, good communication with the designer.”
5.0
“Simply outstanding. I am blown away by the not only the design expertise, but also the site functionality. Worth every dollar, and I will be coming back for more business. Do not look further - you found your developer here.”
5.0
“Fastest time ever for a premium website. Willing to make changes, always friendly and helpful - 100% recommend for start-ups and large businesses alike.”
5.0
“Great ideas, smooth communication, and a pleasure to work with, Studio Ubique made building our new website a seamless, collaborative process.”
5.0
“Great quality delivery in a fast time for a good price. I can´t really expect more from a service provider. Big recommendation!”
We’ve put together a handy list of frequently asked questions to light your path. Curious about secure web hosting, domain name registration, maintenance or something else? You’ll likely find the answer here or on the FAQ page.
Website maintenance & updates – Covers regular technical updates, security monitoring, and bug fixes & troubleshooting edits to keep your site running smoothly.
Service Level Agreements (SLA) – A formal agreement covering a set number of dedicated support hours per month for custom requests, troubleshooting, and priority response times. Please note, this does not include development or design work, but focuses solely on tasks like content updates, troubleshooting, and general site maintenance to ensure smooth operation.
Learn more in our latest article.
Do you have different needs than our standard packages? No problem. We also offer fully tailored Service Level
Agreements. You decide the number of monthly hours, and we adapt the scope and response time to your situation.
Whether it’s urgent bug fixes, regular content updates, or technical support outside office hours, we’ll create an
SLA that fits your business perfectly. This ensures structured, priority support without surprises.
Our team delivers specialized design and development services and takes the technical burden off your shoulders.
With an SLA in place, you can focus on growth, while we keep your website running smoothly.
Clients with an active SLA package receive priority support, even outside regular office hours. Studio Ubique is available:
Minor bugs or urgent issues are — if possible — handled immediately within the available SLA hours. More complex issues will be assessed the next working day and scheduled accordingly.
Note: Reporting an issue outside office hours doesn’t guarantee an immediate fix, but it does ensure your request goes to the top of our support queue. You’re “on standby”, and that makes a difference.
Our SLA is designed for content updates and light support. You get:
Important: Technical updates (plugins, backups, etc.) are part of our separate maintenance plan. But if your homepage crashes on a Sunday, and you have an SLA? We’re there. You’re on the list.
Tell us where you’re stuck, what you dream of building, or what needs fixing. We’ll reply within 24 hours
