Care keeps your site stable, Growth makes it better, Partnership helps decide where it goes next. Every plan is a pot of hours per month. Maintenance comes off first, the rest is yours to use. Three months minimum, then cancel monthly.
Plugins that update, customers who spotted something, a page that almost converts. Care, Growth and Partnership move with how involved Studio Ubique needs to be. Each month, maintenance comes off your hours first, and the rest is yours. Every plan is €60 an hour, and the small print is online for anyone to read.
Care responds within 24 working hours, Growth within 8, Partnership within 4. Critical outages jump the queue, whatever plan you’re on. You don’t have to escalate through three departments to reach someone who knows where your site lives.
A monitor checks your site and server automatically. If something’s about to go down, we pick it up within your plan’s response time, and critical outages come first. If your site runs on our hosting, the 99.9% guarantee comes with every plan. A site that goes offline isn’t an extra you should have to buy separately.
Support hours you don’t use stay valid for three months: the month itself and the two after it. The oldest go first, and you can bank up to three times your monthly hours. Maintenance hours don’t roll over, because that work gets done anyway. Busy period coming up? Plan the extra hours with us at least 5 working days ahead.
We log how much time each task takes, so you always know how many hours you have left. Small fixes come off your hours too. If something’s going to take longer than you’d expect, you’ll hear it before we start.
Studio Ubique has been managing servers, domains and websites for startups, agencies and mid-sized companies since 2012. Hundreds have come before you. Most of them slept better afterwards. That’s not a marketing claim, it’s just what tends to happen when things stop breaking.
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“Project compliant with my expectations, good communication with the designer.”
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“Studio Ubique did a truly outstanding job on our web design project. … Studio Ubique was outstanding to work with in every way and we're 100.00% pleased with our website design. Absolutely the highest recommendation.”
5.0
“Lennart and the team continue to do really excellent work! They are great at taking direction, but also willing to advise when ideas clash with good design. A great team to work with.”
5.0
“Simply outstanding. … Worth every dollar, and I will be coming back for more business. Do not look further - you found your developer here.”
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“Fastest time ever for a premium website. Willing to make changes, always friendly and helpful - 100% recommend for start-ups and large businesses alike”
The questions that come up most often, answered here. Yours not among them? Just ask, there's a human on the other end.
The three packages differ in how deep Studio Ubique gets involved. Care is €240 per month for 4 hours, built for sites that need to stay stable and secure: managed hosting checks and monitoring, back-ups, WordPress core and plugin updates, security and uptime monitoring, technical maintenance, the 99.9% uptime guarantee, and resolving issues within an agreed support structure, all within the included hours. Response time is 24 working hours.
Growth is €480 per month for 8 hours. It includes everything in Care, plus a monthly check-in or planning call, small ongoing UX and conversion improvements, a practical review based on how people actually use the site, and help prioritising what to fix first. Response time drops to 8 working hours. Partnership is €960 per month for 16 hours. It includes everything in Growth, plus a monthly strategy session, proactive recommendations, A/B testing, CRO and UX iteration, translation of behavioural data into concrete next steps, and alignment with your broader business goals. Response time is 4 working hours. The practical question is not which package is best, it is how much the site matters to the business day to day. Book a call and we will talk it through.
That depends on your site, not your plan. A simple site (one language, informational, no integrations) takes 1 hour a month. A webshop, multilingual site, portal, app or site connected to other systems takes 2 hours. Multisites are agreed separately. If more than half your hours would go to maintenance, we’ll suggest a bigger plan. Otherwise there’s too little left for anything else.
One rate: €60 per hour, the same across all three packages and the same for every role. Care is 4 hours at €240 per month, Growth is 8 hours at €480, Partnership is 16 hours at €960. The hourly rate does not change based on whether the work is a content update, a technical fix, or a UX improvement, and it does not change based on which package you are on.
Small fixes come out of the included hours too, so the balance always shows what was actually done. Anything that is going to cost a meaningful chunk of hours, you hear about beforehand, with an estimate, so there is no surprise at the end of the month. We log the time spent on every task, so you always know where you stand.
Unused hours stay valid for three months: the month they belong to and the two months after it. Hours from October can still be used in November and December, then they expire. The oldest hours are always used first, and the bank holds at most three times your monthly hours. Planning to use more than your monthly hours in one month? Let us know five working days ahead. They do not accumulate indefinitely, the rollover is a buffer for uneven months, not a savings account.
It works the other way too. If you hit a busy campaign period and need more than your standard package covers, you can scale up temporarily for that month, then drop back to your normal package afterwards. Critical issues get priority regardless of package and regardless of how many hours are left, a site that is down does not wait for next month’s allocation. The rollover and the scale-up option together mean the package flexes with real workload instead of forcing you to guess your exact monthly need in advance.
Three months minimum term. After that, the package is cancellable monthly with one month’s notice. There is no twelve-month lock-in and no annual contract. The three-month minimum exists because the first month is mostly setup, getting access sorted, learning your stack, establishing the monitoring, and a one-month trial would not give either side a fair read on whether the package fits.
This three-month minimum is specific to website support. Our other monthly services (SEO, Google Ads, online marketing) are cancellable monthly with one month’s notice and no minimum term at all. If you want to move between Care, Growth and Partnership, that works from the start of the next billing month, no minimum term resets when you change tier. The commitment is deliberately light, the work has to earn its place month to month.
The monthly hours cover the work that takes real time: content updates, small technical fixes, layout tweaks, and on Growth and Partnership, ongoing UX and conversion improvements. The technical foundation sits outside the hours and is included in the package itself: managed hosting checks, daily back-ups, core, theme and plugin updates, security and uptime monitoring. You are not spending your hours on routine maintenance, that runs in the background. Small fixes and one-off bugs do come out of your hours.
What is not covered by the package hours: large new features, a redesign, a migration, or a substantial development project. Those are separate projects with their own scope and quote, because they need proper planning rather than being squeezed into a monthly allocation. If something you ask for turns out to be project-sized rather than support-sized, we say so upfront and scope it separately, instead of quietly burning through three months of hours on it.
No. Hosting always has its own line, even when your site runs with us. SEO is a separate service with its own price. A small SEO change, like a page title or a redirect, can come off your support hours.
Servers and services are checked every 60 seconds, so a drop gets detected fast rather than being discovered when a customer emails you. If monitored uptime falls below 99.9% across a billing period, three things happen. We investigate the cause, we tell you what happened in plain language rather than burying it, and we compensate, either in extra hours added to your package or in a proportional credit. The 99.9% target is a commitment with a consequence attached, not a line on a sales page.
Two things worth knowing about how uptime is measured. Planned maintenance windows, scheduled and communicated in advance, do not count against the figure, because that is controlled downtime rather than a failure. And the underlying server infrastructure runs on partner hosting, Studio Ubique handles the monitoring, the response and the management layer on top of it. If a problem is genuinely at the infrastructure provider’s level, we coordinate the fix and keep you informed, and the compensation commitment still applies on our side.
Then Care is where you start: €240 per month for core and plugin updates, back-ups, and security and uptime monitoring, plus 4 hours a month for changes, a response within 24 working hours and a 99.9% uptime guarantee. We no longer offer a separate updates-only plan to new clients. Hours you don’t use stay valid for three months: the month itself and the two months after it. Once changes come up more often, Growth (8 hours) or Partnership (16 hours) is the better fit.
Contact
Not everyone likes to write. Rather talk to someone first? Book a 30 to 45 minute intro call through Calendly. It's free, and by the end you'll know whether a proposal makes sense.
Book a call(opens in a new tab)Tell us what's stuck, what you want to build, or what needs fixing. We reply within one business day.
