SLA for your website: why you need one (and what it actually does)

Introduction

Website SLA: what it is and why your site needs one

You launched your website—congrats! but now the small tasks start piling up: content edits, image swaps, fixing broken links, tweaking products. before you know it, you’re sending a last-minute email on friday at 5:45 pm asking, “can you update this one thing?”

This is where an SLA can save you from the chaos. A solid website support agreement provides structure and reliability, so you’re not left crossing your fingers hoping your last developer still responds. Whether it’s sla for website maintenance, monthly website updates, or a content update service for websites, having a plan ensures your site stays in top shape without the stress.

What a website SLA means for your site

Think about all the small requests you’ve had since launching your website or webshop. Adding a new blog post, tweaking a product description, fixing that odd layout glitch in Safari. Individually, they might seem minor, but they don’t fix themselves.

Unless you’ve got someone in-house with spare time, those updates either end up on your desk or, even worse, don’t happen at all.

That’s where a site SLA (Service-Level Agreement) becomes essential. It’s not just a fancy contract — it’s a straightforward website support agreement that outlines:

• A set number of hours for monthly website updates
• Clear details on what’s covered
• Easy processes for requesting changes
• Guaranteed responses and actions during business hours (CEST)

With an SLA for website maintenance, there are no delays, no ghosting, and no surprises. It’s a reliable content update service for websites, ensuring your site stays fresh and functional without the hassle.

SLA in action: what do you actually get?

Without a website SLA, your site quickly falls behind. Updates pile up, things break, content gets outdated, and your team wastes hours trying to fix issues. Worse, you might stop asking for updates altogether, leaving your site to slowly become irrelevant.

With an SLA for website maintenance, you avoid the chaos and stay ahead of the game.

Here’s what you get with our website support agreement:

• Fast, reliable updates — from text changes and image swaps to blog posts and small layout tweaks
• Flexible monthly website updates (choose from 2, 4, or 8 hours)
• A streamlined, structured support process — no endless back-and-forth emails
• Predictable availability during working hours (we’re on CEST)
• One simple monthly invoice — no unexpected costs

This content update service for websites is designed for busy business owners who need their site to work without constant babysitting. Get the site SLA that keeps your online presence running smoothly.

How a website SLA works

It’s not magic—it’s a structured approach to keeping your website running smoothly. Here’s how your SLA works with us:

• You send a request
  Need a content update? Something not working on mobile? Just drop us an email or message, and we’ll take it from there.
• We confirm and schedule it
  We’ll let you know how long it’ll take and when we’ll get it done—usually within business hours. No guesswork, just clear communication
• We handle the updates
  Whether it’s a quick content update service for websites or more technical fixes, we’ll take care of it. No chasing or reminders needed. We track the time, do the work, and notify you when it’s done.
• You stay in control
  You’ll always know how many hours you’ve used and how many are left. If you’re getting close to your limit, we’ll give you a heads-up—no surprises.

That’s the power of an SLA. It’s a reliable website support agreement designed to deliver monthly website updates and consistent SLA for website maintenance. Say goodbye to favors and hello to dependable, structured support.

Is SLA the same as your website maintenance & updates service?

Not exactly. Maintenance happens behind the scenes—things like security patches, plugin updates, and backups. It’s technical, often automated, and keeps your site running smoothly.

An SLA, or website support agreement, is different. It covers the human tasks that keep your website fresh and functional, such as:

• Updating homepage text before a launch
• Swapping out product photos
• Posting blogs
• Fixing layout issues after a browser update
• Adjusting a contact form that’s stopped working

Why our clients choose an SLA

Running a business is busy enough without chasing developers for small updates. Whether it’s a quick content tweak or a blog post upload, you want changes done properly, quickly, and without the hassle of a new project proposal. That’s exactly what our SLA is designed to offer.

Here’s what’s included in our website support agreement:

• Basic – €60/month: 2 hours for monthly website updates like content changes, blog uploads, and image swaps.
• Pro – €110/month: 4 hours for everything in the Basic plan, plus priority scheduling.
• Premium – €200/month: 8 hours for all of the above, plus room for ongoing changes and larger updates.

All plans are prepaid, easy to track, and flexible. Use your hours, roll them into the next month, or adjust your plan whenever needed. Our SLA for website maintenance ensures structured, stress-free support—no more digging through your inbox to figure out “who built the site again?”

Want reliable updates without the follow-up emails?

Tired of scrambling to track updates or figure out who’s in charge of your website content? We’re here to help.

Book a free video call to get started with the SLA that fits your needs.